Carpets Beds Furniture Norfolk Suffolk


Website Terms & Conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern John Doe of Diss' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The use of this website is subject to the following terms of use:

- The content of the pages of this website is for your general information and use only. It is subject to change without notice.

- Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

- Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

- This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

- All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

- Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.

- From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

- Whilst we make every effort to ensure that all details/ information is correct, no responsibilty will be accepted for errors and omissions.

- Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

 

General Terms & Conditions

You agree to be bound by the terms and conditions as laid out below and they will govern each Order that You place with us. Each Order is a separate legally binding contract. You should read these terms and conditions carefully and make sure You understand them.

If a provision in these terms and conditions is found to be invalid or unenforceable by a court it will not affect the validity of the remaining provisions.

These terms and conditions are governed by the laws of England and Wales and do not affect your statutory rights.

 

1. DEFINITIONS:

The term ‘John Doe of Diss’ or ‘us’ or ‘we’ refers to the owner of the Limited Company whose registered office is Howard House, 46-50 Sawmills Road, Diss, Norfolk, IP22 4DA, United Kingdom. Our company registration number is 5083419

"You" or "Your" means the person named in the Order to whom we are supplying the Goods in accordance with these terms and conditions;

"We", "Us" or "Our" means John Doe Carpets & Furniture Limited, Howard House, 46-50 Sawmills Road, Diss, IP22 4DA;

"Order" means Your order for the Goods;

"Goods" means all products listed in the Order;

“Made to Order” mean any Goods that are made to specific requirements, from scratch in non-standard dimensions as determined by You; and

"Delivery" means the delivery of the Goods to the delivery address specified in the Order.

 

2. ORDERS:

It is your responsibility to check:

. the dimensions of all goods to ensure that they will fit into your property; and

. that additional services requested (such as assembly or disposal) are clearly noted in the Order. These will be shown separately. If they are not included in the Order then these services have not been purchased and will not be provided. These can be added by contacting our main office on 01379 644 081.

. A confirmation of your Order will be sent automatically by e-mail or postal service and, unless You are notified to the contrary within 48 hours of this confirmation, the Order will be deemed to be accepted by John Doe Carpets & Furniture Ltd.

 

 

3. GOODS:

. The description of the goods will be as specified within the Order.

. You should be aware that:

(a) all sizes given are approximate and based on individual manufacturers information

(b) mattress sizes may vary slightly from their stated dimensions due to manufacturing tolerances and often, given time will expand slightly.

(c) comfort grading is for guidance only.

(d) When placing a mattress on a bedstead please note that there may be a gap around the edges; this is to allow for rotation & bedding.

 

3. EX-DISPLAY ITEMS:

. If You have purchased ex-display items, the price of these items reflects the fact that they may have sustained fair wear and tear.

. Ex-display items cannot be returned or refunded unless faulty [further than was stated prior to your purchase] and within the 14 day period from goods being received (see 9).

. These goods cannot be covered by our 'price match promise'.

. If an ex-display item is deemed to have breached its guarantee, We will choose to either repair the item or refund the price paid for the item, as ex-display items cannot be replaced with a full price item.

. It is Your responsibility to check that ex-display items are in a satisfactory condition before placing your Order

. You must arrange for collection of the goods within a reasonable time (usually within 7 days of Order).

. Within the 14 day period of goods being received, if item is deemed faulty then a full refund will be authorised. Should you wish to cancel your order then delivery, collection and proportionate handling costs will be included at approximately 10% - 20% of item value.

 

4. PRICE AND PAYMENT:

. For furniture, full payment is required either at the time the Order is placed or prior to delivery. John Doe of Diss will collect this using the debit/credit card details or cash supplied by the buyer, unless you have agreed to pay by one of our finance options.

. For flooring, a 50% payment is required at the time that the order is placed and John Doe of Diss will collect this using the debit/credit card details or cash supplied by the buyer. The buyer will then pay the remaining 50% payment prior to fitting date, unless otherwise specifically authorised by a director of the company.

 

 

5. PRICE MATCH PROMISE:

Before you purchase from us, if you discover an identical product that is cheaper elsewhere then we guarantee a price match based on the following terms & conditions:

1. The product is not part of a one-day sale or promotion

2. The price of the product includes delivery and/or any other additional charges

3. We are able to verify that the information you provided is official

4. Price match guarantee is only available in the UK

5. The price of the product includes VAT

6. We reserve the right to withdraw this offer if it is uneconomical for us to proceed with the sale

7. The company is not an ‘Online Only’ shop. [Retailer must have a physical store/outlet]

 

6. DELIVERY AND COLLECTION

. Delivery of the Goods will incur a separate charge based on your post code.

. Delivery will be made to the delivery address specified on the Order and any changes to a delivery address must be supported by documentary evidence. You must notify us at least 72 hours prior to Delivery of any delivery amendments. Any amendment however small may lead to an increase in lead-time or change of delivery date.

. We can deliver to the majority of postcodes in mainland England, Scotland and Wales but We may be unable to deliver to some locations. Please contact Us for more details.

. Delivery dates and lead times are given in good faith but are approximate and subject to change. Most delivery lead times start from the date of Order. However, some exceptions apply when only a deposit is paid with Order. Please contact our head office for details.

. If, as a result of circumstances beyond our control, we are or reasonably believe that we will be unable to complete Delivery of the Goods, we will be entitled to cancel the Order and will provide You with a full refund of all amounts paid.

. Delivery will be deemed to have taken place when the Goods have been delivered to the address set out in the Order. Delivery is to the room of Your choice at the delivery address. We do not need to satisfy Ourselves that the person accepting delivery at the agreed address is authorised by You to accept the Goods.

. If we are unable to complete Delivery due to the Goods not fitting in the required room at the delivery address; if authorised by a director of the company, You may Order a different product as a replacement for the Goods. In these circumstances:

(a) You must pay the difference between the price of the Goods and any replacement product which is of higher value;

(b) You shall not be entitled to a refund of the difference between the price of the Goods and any replacement product which is of lower value; and

(c) If your original item was never delivered, You must still pay the delivery charge previously agreed. If your original item was delivered, a secondary delivery charge will be applied for your new item/s if required.

. The Goods may require some assembly. If you have organised an assembly service, this will be carried out by our in-house delivery team. If You have not arranged this service, it is Your responsibility to assemble the Goods. Please note that the availability of assembly services is dependent on the post code being delivered to.

. You should inspect the Goods carefully upon Delivery. If assembled by Us at the delivery address, Goods will be deemed accepted once assembled unless You inform us otherwise at the time. Where Goods are not removed from their packaging or You have otherwise not had a reasonable opportunity to inspect the Goods on Delivery, the Goods will be deemed accepted 7 (seven) days after Delivery.

. We will notify You in writing or verbally once the Goods are ready for Delivery or collection. If You fail to collect or take Delivery of the Goods on the agreed date, we will not store the Goods for any reason for longer than 28 days unless authorised by a director of the company.

. If You fail to pay the full price of the Goods or fail to take Delivery or to collect the Goods within 28 days of the scheduled delivery date [unless paying via finance], We will be entitled to cancel the Order and You must pay all amounts stated in the Order in addition to our reasonable administration costs, which may be up to 20% of the cost of the Goods. This charge may, at least in part, reflect the price at which we are able to resell the Goods.

 

 

7. DISPOSAL:

. The collection and disposal of Your old beds/mattresses is an additional service that we offer for free. This service must be arranged at least 24 hours prior to time of delivery. We reserve the right to refuse collection if items may danger/harm our employees.

. Under no circumstance should items for disposal be left exposed to the weather and become wet or soiled. We reserve the right to refuse collection in this instance. In addition Our delivery service driver may refuse to collect such items if they are reasonably concerned about contamination of other customer orders on their vehicle.

 

 

8. RISK AND OWNERSHIP:

. Responsibility for the goods passes to you once the Goods are Delivered or taken from our shop.

. Ownership of the goods passes to you once the goods have been paid in full.

. Where You have decided to pay through Our finance options, responsibility for and ownership of the Goods will only pass to You in accordance with the terms of Your finance documentation.

 

9. CANCELLATION:

. The Buyer may cancel the goods at any point after placing their Order, but no later than 14 days from the goods being received. Intention to cancel can be notified to John Doe Carpets & Furniture Limited by:

Using the Contact Us form

Calling Customer Services on 01379 644 081

Emailing sales@johndoe.co.uk

Writing to us at John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

. Made to Order Items (see definitions) cannot be cancelled free of charge after 14 days of goods being received. After this date a 20% re-stocking charge will be applied in order to cover Our costs.

. Ex-display items cannot be returned or refunded unless faulty [further than was stated prior to your purchase] and within the 14 day period from goods being received.

. If an Ex-Display item is deemed faulty within the 14 day period of goods being received and you wish to cancel your order then delivery, collection and proportionate handling costs will be included at approximately 10% - 20% of item value.

. Due to the hygiene aspects associated with some items (e.g. mattresses, pillows, mattress protectors, duvets), we reserve the right to reject cancellation if these items have been used. This does not apply if the items in question are found to be faulty.

. Buyers can open the packaging to inspect a product on delivery, but, if they are then rejected, the Buyer must take good care of the Goods until they are collected by John Doe Carpets & Furniture Limited (or their agents).

. The Goods must be unused, in their original condition and made available for collection at a time agreed with John Doe Carpets & Furniture LTD. The collection date should not exceed 21 days from the cancellation date.

. John Doe Carpets & Furniture LTD will levy a collection charge for collection of the cancelled Goods. The collection charge will be the standard delivery cost to your postcode. This charge will be deducted from the refund value of the Goods.

 

. Alternatively, the Buyer may return the Goods (at the Buyers cost) in their original condition and adequately packaged to prevent damage to:

John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

. Following collection or return, if the Goods are found to be damaged (and the damage is not the result of our actions), John Doe of Diss will seek to recover the cost of remedying the damage from the Buyer

 

10. REFUNDS:

. Refunds will be made to You as soon as possible and in any event within a period of 30 days from return of the Goods.

. If Goods have been Delivered, then a refund cannot be made until we have collected the Goods.

. If You participated in a linked saving offer (for example, buy a sofa for £999 and get a £200 footstool) You must return both items to get a full refund. If You only returned the sofa in the given example, You would be refunded only £799 to cover the price of the footstool.

. If You participated in a ‘multibuy’ offer (for example, buy 3 items for the price of 2) You must return all the items to get a full refund. If You only return part of such an Order then any 'multibuy' saving will be deducted from the amount of Your refund.

 

11. EVENTS OUTSIDE OUR CONTROL:

. We will not be liable or responsible for any failure to perform Our obligations under the Order that is caused by events outside Our reasonable control. These include (without limitation) the following:

(a) delays caused by one of Our suppliers

(b) strikes, lock-outs or other industrial action;

(c) fire, explosion, storm, flood, snow or other natural disaster;

(d) unavailability of shipping, aircraft, motor transport or other means of public or private transport; or

(e) unavailability of public or private telecommunications networks.

. Our obligations under these terms and conditions are suspended for the period that such events continue and we will have an extension of time to perform these obligations for the duration of that period.

 

 

12. LIMITATION OF LIABILITY:

. We do not accept any responsibility for damage to Your property during Delivery other than damage due to Our negligence when Our liability is limited to Your direct costs to repair that damage.

. Our total liability in connection with or arising from the Order, whether in negligence or otherwise, shall be limited to the value of the Goods.

. We shall not be liable for any indirect or consequential losses, costs or expenses in connection with or arising out of the Order.

. Nothing in these terms and conditions excludes or limits liability for death or personal injury caused by negligence, fraud or any other liability which may not otherwise be limited or excluded under applicable law.

. Any goods that are moved during a fitting/ delivery by us such as: white goods, computers, washing machines etc are done so at customers own risk. We will not be held responsible for any leeks, faults or damage after our installation/ delivery. Should you have any concerns for delicate or precious goods, we strongly advise that you arrange for their removal prior to our arrival.

 

 

13. DATA PROTECTION:

. Here at John Doe, we take your privacy seriously. For a more detailed explanation of how we will collect, use and store information relating to You.

. INTRODUCTION  

  This privacy notice provides you with details of how we collect and process your personal data through your use of our site www.johndoe.co.uk including any information you may provide through our site when you purchase a product or service, sign up to our newsletter or take part in a prize draw or competition.

 By providing us with your data, you warrant to us that you are over 13 years of age.

 
 Contact Details

 Our full details are:

 Full name of legal entity: John Doe Carpets and Furniture Ltd

  Email address: gdpr@johndoe.co.uk

 Postal address: Howard House, 46-50 Sawmills Rd, Diss, Norfolk, IP22 4DA

 Telephone number: 01379 644081

 If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.

 

   It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at gdpr@johndoe.co.uk.

 

.
  WHAT DATA DO WE COLLECT ABOUT YOU

Personal data means any information capable of identifying an individual. It does not include anonymised data. 

We may process certain types of personal data about you as follows:

  • Identity Data may include your title, first name, last name and username.
  • Contact Data may include your billing address, delivery address, email address and telephone numbers.
  • Financial Data may include your bank account and payment card details.
  • Transaction Data may include details about payments between us and other details of purchases made by you.
  • Technical Data may include your login data, internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
  • Profile Data may includeyour username and password, purchases or orders, preferences, feedback and survey responses.
  • Usage Data may include information about how you use our website, products and services.
  • Marketing and Communications Data may include your preferences in receiving marketing communications from us and your communication preferences.

 

. Sensitive Data

 We do not collect any Sensitive Data about you. Sensitive data refers to data that includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data. We do not collect any information about criminal convictions and offences.

 Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

 

.  HOW WE COLLECT YOUR PERSONAL DATA

 We collect data about you through a variety of different methods including:

  • Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
    • order our products or services;
    • create an account on our site;
    • subscribe to our service or publications;
    • request resources or marketing be sent to you;
    • enter a competition, prize draw, promotion or survey; or
    • give us feedback.



.
  HOW WE USE YOUR PERSONAL DATA  

 We will only use your personal data when legally permitted. The most common uses of your personal data are:

  • Where we need to perform the contract between us.
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending marketing communications to you via email. You have the right to withdraw consent to marketing at any time by emailing us at marketing@johndoe.co.uk.

Purposes for processing your personal data  

 Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.

 We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at gdpr@johndoe.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

 

Purpose/Activity

 

Type of data

 

Lawful basis for processing

 

To register you as a new customer

 

(a) Identity

(b) Contact

 

Performance of a contract with you

 

To process and deliver your order including:

(a) Manage payments, fees and charges

(b) Collect and recover money owed to us

 

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

 

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to recover debts owed to us

 

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

 

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

 

(a) Performance of a contract with you

(b) Necessary to comply with a legal obligation

(c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services

 

To enable you to partake in a prize draw, competition or complete a survey

 

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

 

(a) Performance of a contract with you

(b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business

 

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

 

(a) Identity

(b) Contact

(c) Technical

 

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(b) Necessary to comply with a legal obligation

 

To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising

 

(a) Identity

(b) Contact

(c) Profile

(d) Usage

(e) Marketing and Communications

(f) Technical

 

Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy

 

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

 

(a) Technical

(b) Usage

 

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

 

To make suggestions and recommendations to you about goods or services that may be of interest to you

 

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

 

Necessary for our legitimate interests to develop our products/services and grow our business

 

 

. Marketing communications 

 You will receive marketing communications from us if you have provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications.

  You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at marketing@johndoe.co.uk.

 Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.

 

. Change of purpose  

 We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at gdpr@johndoe.co.uk.

 

If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.

 We may process your personal data without your knowledge or consent where this is required or permitted by law.

 

.  DISCLOSURES OF YOUR PERSONAL DATA  

 We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:

  • Finance companies if you are purchasing from us using 0% finance over 12 months.
  • Any supplier who requires your name and address for delivery/warranty purposes.
  • Marketing software provider.
  • HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

 

.  INTERNATIONAL TRANSFERS

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

We use one third party service provider based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:

  • We will only transfer your personal data to countries that the European Commission have approved as providing an adequate level of protection for personal data by; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  •  If we use US-based providers that are part of EU-US Privacy Shield, we may transfer data to them, as they have equivalent safeguards in place.

 

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at gdpr@johndoe.co.uk if you would like further information on the specific mechanism used by us when transferring your personal data out of the EEA.

 

 

 

.  DATA SECURITY  

 We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

 

.  DATA RETENTION  

  We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

 To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.

  By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.

 In some circumstances you can ask us to delete your data: see below for further information.

 In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

 

 

.  YOUR LEGAL RIGHTS   

Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:

  • Request access to your personal data.
  • Request correction of your personal data.
  • Request erasure of your personal data.
  • Object to processing of your personal data.
  • Request restriction of processing your personal data.
  • Request transfer of your personal data.
  • Right to withdraw consent.

You can see more about these rights at:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

If you wish to exercise any of the rights set out above, please email us at gdpr@johndoe.co.uk.
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

  

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

 

 

. THIRD-PARTY LINKS  

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

 

 


. COOKIES  

We do not currently use any cookies on our website to collect personal information on or from our users.

We do use Google Analytics to analyse data anonymously in order to improve your user experience. For more information on Google Analytics and Google’s Privacy Notice, please click the following link. https://policies.google.com/privacy

This website is not intended for children and we do not knowingly collect or solicit data relating to children.

 

 

14. QUESTIONS.

For questions, requests to amend Orders, requests to change Delivery details, requests for refunds and all other queries You may contact Us by:

(a) contacting our store where You placed Your Order: John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

(b) calling Our customer services on 01379 644 081;

(c) emailing: info@johndoe.co.uk

(d) writing to John Doe Customer Services at this address: John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

(e) contact us through our Contact Form on our Contact Us page

16. POLICY DISPUTES:

. All policy disputes regarding these Terms and Conditions will need to be put in writing to:

John Doe Carpets & Furniture Limited, Howard House, 46-50, Sawmills Road, Diss, Norfolk, IP22 4DA.

We will usually look to respond to all policy disputes within 5 working days.

 

 

18. FRAUD PREVENTION:

John Doe Carpets & Furniture Limited retains the right to investigate any order placed on this website or by phone that it suspects to be fraudulent. Any such order will not be delivered until it is proven that the order is bona fide. Should John Doe Carpets & Furniture Limited be unable to prove that an order is bona fide or to contact the Buyer then the monies will be refunded to the original payment card used and the order will be cancelled.

For your protection, to ensure that your credit, debit or charge card is not being used fraudulently, we will validate your name, address and other personal information supplied by You during the order process against appropriate third party databases. By accepting these terms and conditions You consent to such checks being made. In performing these checks personal information provided by You may be disclosed to a registered Credit Reference Agency which may keep a record of that information. Please be assured that this is only done to confirm your identity.

A credit check is not performed and your credit rating will not be affected. All information provided by You will be treated securely and strictly in accordance with the Data Protection Act 1998 and the General Data Protection Regulation (EU) 2016/679 (GDPR). 

 



Carpets Beds Furniture Norfolk Suffolk
Interest free credit

Interest Free Credit available over 36 months on selected sofas, beds & furniture of £400 and above. Minimum 10% deposit required. Typical example: purchase price £400, deposit £40, balance £360 - 12 equal monthly payments of £30 at 0% APR representative. Credit is provided subject to acceptance by an external finance company. Not currently available online. 

 

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