Carpets Beds Furniture Norfolk



I have had a table and chairs delivered by Kevin & Andrew this week and today two divan sets. On both occasions the service provided and the helpfulness could not possibly have been better. We have been customers of John Doe for many years and will certainly continue to be so with service like this.


Could you please pass on my thanks to all involved in the sales and fitting of the carpet I selected. The whole procedure was very professionally carried out by people who care and have attention to detail, from sales, through to costing and fitting. The whole experience was a pleasure. Well done all, and thanks again.


Just wanted to say what a great job Jay and Kevin did this morning fitting our bedroom carpets. They were polite, courteous, efficient and tidy - a credit to the company!


Just wanted to say how impressed we’ve been when dealing with your company. From choosing my husband’s new Stressless chair in-store, to arranging delivery and then the two brilliant delivery guys - everything has been so straight forward and easy. Your staff are an absolute credit to your business and the level of customer service we’ve experienced has been superb. We own and run a family business and really appreciate and admire what you are doing with your setup, we also know that whilst people are quick to moan not so many are quick to say thank you! We will most definitely be back and will recommend you to others. Thanks again

Great Yarmouth

Just a short note to say thank you for installing such a fine piece of kitchen flooring for us, recently. Your men, Jason and Alistair, were quick, tidy and corteous - providing professional service of a high order. They were a great credit to John Doe; and gave us the high degree of service which my wife and I have come to expect from your fine company. The Karndean Knight Tile floor was exactly what we had hoped for.


We have just had a visit from George and Kevin to fit our new carpet and we are very pleased with the excellent service. Both young men were polite and helpful, also clearing away all old carpets and underlay plus hoovering resulting fluff. They are both a real credit to your company and we will certainly be recommending John Doe carpet fitting service to our family and friends.

Bury St Edmunds

Great store and great staff who are always happy to spend time with customers. Won't go anywhere else.


I had to drop you a message after being let down by the local housing association, after having to put you off fitting the carpets twice i was most pleased that your fantastic team fitted us in to there very busy schedule, your staff are an outstanding bunch of people. Special thanks to Alan for fantastic customer service way above the level anyone could expect, Mr Doe i am sure you are really proud of your workforce, they are just brilliant.


We are writing to say how pleased we are with the sofa, chair and cushions that we purchased from you on 5th August. We visited your store for the first time on Saturday 4th August during which time Patrick gave us very good advice on the sofa and possible choices of flooring/rug/carpet which would compliment the furniture. We took measurements home with us and returned to your store the following day when we saw Tracey and the other two ladies who were serving that day. All three were most helpful and again offered very useful advice. We found the whole experience very pleasant as all of the staff were very knowledgeable, friendly and helpful, but without pressurising us to buy. Unfortunately this is not something we are used to at our local furniture store in Bury St Edmunds. We would also like to mention how efficient your delivery men were and how much care they took of the furniture, especially as it was raining at the time. We are sorry that we did not email you earlier to express our pleasure in dealing with John Doe but thought that the service we received warranted praise and recognition. Please can our thanks be conveyed to everybody concerned.

Bury St Edmunds

Having now had carpets fitted and garden furniture delivered, I feel it only fair to congratulate you for the excellent manner in which your staff have dealt with our requirements. From the outset dealing with Lindsay, David and Hayley and not forgetting Simon, Steve, Keith, George and 3 other fitters. 2 carpenters and delivery guys Adrian and Kevin, it was a pleasure having them in our new home. The carpet fitters did a superb job, worked continuously and were most helpful. You didn't come recommended but from the internet, however we will have no hesitation in recommending 'Does' in the future. Thank you once again, we will be back.


Just like to thank the fitters for a great job yesterday. Its a fabulous job and it wasn't easy, cramped conditions and possible the hottest day of the year.


Today I have had carpets fitted in my house and I just wanted to thank you for the excellent service I have received. This is from my visit to your store, phone conversations with the staff and the carpet fitters today. They could not have been more helpful. A big well done to all your staff, your customer service is brilliant. I will have no hesitation in buying from your store again.


To Patrick and Stewart, The wardrobes and chest of drawers are marvellous. Up to the same standard as the bed and bedside tables. The house is now becoming quite organised downstairs, only the pictures to be put up and then we are done. I would like to send a special mention to your two delivery men, Kevin and Andrew. They were excellent, very personable and helpful. Thank you again.


It may seem odd that, living in Bristol, I bought a chair in Diss. I had done some research into Stressless recliners but no-one in the Bristol area had the stock and information I required. Therefore, I was most impressed when Mr Walker answered my email so promptly and I was even more impressed by this expertise and advice when my daughter (who had taken me on a short break to Norfolk) suggested we visit your store. I would like to thank your staff for their patience, help and making shopping at John Doe such a pleasant experience. I only wish you had a branch in Bristol.


A few weeks ago I had my carpet fitted by your company. I would like to congratulate you on your service and professionalism. The gentleman who came initially with samples helped me to choose which carpet would be suitable for my sitting room. He was very kind and helpful. Two young men came to fit the carpet and they were pleasant and very hard working and in fact were a credit to your company. Thank you.


I had to write to say how impressed we have been from our initial selection to completion (today) of our new sitting room! Every individual has been exemplary. Susan, Emily and David in Sales, Hayley in Admin and finally all the brilliant chaps today. It went like clockwork. I do hope you will pass this (and any gold star) on to them all and indeed based on our glowing report, our neighbour has already bought from you too. This high level of service delivery gives me huge confidence in our choices. Off to pour a celebratory glass of wine....!

Great Ashfield

We have been truly delighted with the standard of workmanship and customer service that we have received from your team since placing our order for carpets and curtains at our new home. Nothing has been too much trouble and all have provided expert advice and guidance, particularly following the accident we had with our carpet. In particular we would appreciate you passing our our thanks to Alan and Lindsay who have gone out of their way to help but everyone we have dealt with has been superb. Many thanks, we would not hesitate to recommend John Doe


I felt I had to let you know how pleased we are with our wardrobes fitted today. The guys who fitted them were great - clean, tidy and very professional. They did everything that was asked including taking down and taking away the old shelving. We are new to this area so have not had any experience of shopping here for this type of product before but we will certainly be back again shortly requesting some more furniture for the other room.


Excellent service in the store. Staff are very friendly and helpful and the delivery service is superb. Nothing is too much trouble. Our bed was put together and our sofa was put down well. Both delivery men couldn't have been friendlier and more helpful. Excellent service from start to finish. Thank you.


We always rated John Doe as a first class retail outlet. Staff are friendly, professional and understand what customer service means. They act as advisers rather than sales staff. I value Stewart's comments on the range of beds and trust his judgement. His thoughts were echoed by Which reports and Telegraph mattress reviews. As a result we now have a Somnus Marquis Superking 14000-with classic style headboard, topper and bolster. The amazing thing is, we moved to Wales and John Doe agreed to deliver free of charge. Administration handled perfectly, delivery headed by M.D.- Charles, was faultless. (The van left at 3am and was here by 8am). Top marks for all aspects of the purchase.(NB. the bed lives up to its reputation!) We will be back.


We have been customers of John Doe for many years. We have purchased goods from all their departments and have always received excellent service. We have just recently purchased all our lighting from their new lighting department.


Love the people, service and quality of everything we have purchased from carpets, beds, sofa, curtains, accessories, coffee tables and other side units. We will always go back


Superb service from Stewart who helped out my dear mother-in-law Jill when her recent bed purchase wasn't quite right for her bad back. New softer mattress sorted with no questions asked. Would thoroughly recommend any friends who need a new bed or mattress to get down here as they have a very wide range at competitive prices and with the extra value of high quality service included too. Thanks Stewart!


The John Doe's guy in store couldn't do enough to help us out and sent us the best gang of lads ever. They came in force and carpeted the whole house in one afternoon, cleaned up after themselves and left the house immaculate. Thank you all so much for a 5* service.


The staff are very good. They were very friendly and nothing was too much trouble.


Superb choice of furniture, beds and carpets and excellent customer service from knowledgeable staff. Can not recommend enough.


John Doe's are a great company to deal with. They always provide good service and have extremely friendly and knowledgeable staff. The sales staff, carpet fitters and delivery staff are all top notch.


We bought new carpets for most of our house and were treated very well. Excellent service and excellent fitting!


We would like to thank you so much for the excellent service we received from you. We are absolutely delighted with the carpet and vinyl. The fitting of both is second to none and the attention to detail is truly amazing. Please thank your fitter again for us. We will be contacting you again in the future for all our flooring projects.


We would like to congratulate you on the service you have given to the area for the past 30 years. It's a real pleasure to find such friendly and efficient service still exists and my husband and I are really pleased with all aspects of the work recently undertaken for us.


What can I say? I was merely intending to enquire into the possibility of carpet being laid before my elderly relation's return from hospital. Never did I dream it would all be buttoned up on the same day. Please pass on my thanks to the lads for their friendly and professional service and thank you too.

Thorpe Abbotts

I would like to say a big thank you for the excellent service I received from Keith and Louis. They laid the carpets beautifully and I am so pleased with how they look. Once again Doe's has given tip top service and professionalism from start to finish. I shall make sure I recommend your company at any given opportunity. I am a great believer in supporting our local businesses and yours is one of the best.


Thank you very much for your advice, help and splendid end result. You and your team definitely seemed to go above and beyond the call of duty! You can rest assured that we will remain loyal customers.


Having had carpets and furniture installed at my house on a couple of occasions, I would like to say what a pleasure it has been dealing with all your staff. There is always a warm welcome when entering your store followed by helpful advice and courteous and polite staff including when measuring and fitting. I have no hesitation in recommending your company to friends and indeed already have done so.


Your company recently fitted a black and white vinyl flooring to my conservatory. I would like to say that I am very impressed with the finished result. It looks really good and there are no gaps around the edges and it is not possible to see the join. The team responsible are highly skilled fitters and I give them full marks for their efforts. The whole job from the initial quotation, inspection to fitting was professionally carried out and I would like to say thank you very much.


Many thanks for all your help and for the very professional service I received.


What a pleasure it has been for us to shop at 'Doe's'. Since moving to the area last year, it has been a delight to purchase from your store. Having met Edward on our recent visit, we must compliment the service we have received yet again; from the top man all the way through to the delivery! Your staff are all polite, helpful and friendly. Our close dealings with Graham and Lindsey have been superb; they always go the extra mile so we have always been so happy and satisfied. No 'hard sell' which gives us great pleasure in returning to spend! We really must compliment the young lad who 'delivers' - again, polite, helpful, friendly and delivers on all counts - respectful and someone who is a pleasure to have delivering to your home. We are delighted with our chairs - too comfortable! You are certainly doing something right - long may it continue. Thank you all so much.

North Lopham

To the most friendly, helpful and efficient staff we have encountered in many years and continue to be as you always are.

Bury St Edmunds

I am very pleased with the carpet and I am so impressed with the service that I have received from your company. There were some problems which were dealt with in such a positive and helpful manner - thank you. I would definitely recommend you to others.


We would like to take the opportunity of thanking everyone concerned with the ordering, measuring and fitting of our carpets and flooring. Everything was dealt with in a very swift and professional manner. The carpet fitters did an excellent job and were very polite and friendly.


We were very pleased with the service we received from David whilst ordering and the professional job achieved by John fitting. We will not hesitate to come and visit your store again.


I am aware that most people write to complain these days but few consider saying thank you for a job well done. Well I felt I should write to say how happy I was with the service I received from Jon and Stuart who came to fit my carpet. It was a pleasure to have them in my home and they did a very professional job, quietly and with no fuss. They were extremely helpful in getting my furniture back in place and I would not hesitate to recommend them to anyone requiring their services in carpet fitting. So my thanks to them and to you. It is good to know that there are still really professional people around.


I'm so pleased with the carpets and lino. It's really made the house look like a home. John did a great job today and as always John Doe has delivered a first class service. Thank you for arranging it in such a short time.

Long Stratton

We would like to say how pleased we are with your fitters. They were a pleasure to have round. They were clean, tidy and very good workmen. An excellent advert for your company.


We just wanted to say a big thank you. The service throughout has been wonderful and the fitters have done a fantastic job. Our bedroom has been transformed. We won't hesitate to return for more carpets.


We would like a say a 'huge' thank you for all your help and kindness received by you all for replacing our hall carpet. Thank you Simon for taking such care and for such a wonderful job. Nothing was too much trouble for you and it was a pleasure meeting you, so comfortable and easy. We will highly recommend you to our friends and family.


Thank you so much for doing my carpet so promptly and so well. I am very pleased with it and hope when you are this way, you'll call and have a look at it. Many thanks.


A very good friend of ours to whom you supplied furniture and carpets, recommended you to us as we were looking for a new carpet for our lounge. Today this has been fitted, and we would like to put on record how very pleased we are with the end result. Keith and his colleague could not have been more helpful moving the furniture, removing the old carpet and cleaning up at the end. We are most delighted and next Spring we hope to do two more rooms so we will be back to see you. We would also like to put on record the courtesy shown and also the professional way your staff at the show room helped us in the selection of our carpet. Please pass on our thanks to the fitters for an excellent job.

Caistor St. Edmund

My husband and myself would like to say a BIG THANKYOU to ALL of your STAFF. We recently purchased wooden flooring and Stressless furniture for our house in Stradbroke. What we found was that your staff were all extremely knowledgeable about the items we liked, and in fact knowledgeable about everything in your store. What is more, all your staff members were polite and nothing was too much of a problem. Even the staff who delivered the items were very polite, careful and an excellent advert for your company. The chap who laid the flooring, was extremely knowledgeable about how to lay the flooring, was very neat and tidy and left no mess. In fact, everything went completely smoothly. It was a great pleasure to have purchased our furniture and flooring from John Doe. Please pass on our thanks to all your staff, they were all wonderful.


Dear Sirs, I would just like to thank you for a job well done by the happy professional people that work for you. From the very beginning and all the way through, the work has been carried out without the slightest problem and with any concerns I may previously have had were answered. My congratulations to you and your team.


New carpets and new furniture all in place and we are so pleased with the result and once again the service we received from all departments was top class. The two carpet fitters were so helpful, nothing was too much trouble for them as were the furniture movers. Impeccable service from start to finish. Many thanks.


I am writing this email to thank your estimator, Stephen and Alan, the ladies on the phone and especially the two carpet fitters Craig and Stuart, who laid my carpet expertly yesterday. I had to leave the fitters as had to visit dentist in an emergency, but when I got back they had finished laying the carpets, hoovered, put all my furniture back and made sure my doors were locked before leaving. The carpet looked beautiful and I just wanted to say a special thank you to them for their caring professional service in my home. A very satisfied customer.


We had our carpets fitted a couple of weeks ago. Thanks for all you did. It has been a bit hectic rushing round getting our house completed but I thought, I must just write to say thank you for all the help you gave us. A special thanks to your two fitters Craig and Stuart. Lovely guys, so patient and helpful and they have done a super job. Many thanks for an all round 5 star service.


Dear Mr Doe, we recently decided to replace one of our carpets and visited your premises in Diss. We met with Lindsay and discussed our requirements. We were incredibly impressed with her very helpful response. Her suggestions on quality and colours were excellent. A very pleasant experience to deal with such a knowledgeable lady who was clearly intent on making sure we were happy with our purchase. Lindsay also arranged for the carpet to be fitted and for a further existing carpet to be re-laid in our house in a very efficient manner with no fuss. The work was undertaken yesterday and again the two carpet fitters were excellent. We are very pleased and will certainly return to John Doe of Diss for our future carpet/furniture requirements. Thank you.


We are writing to thank you for providing an excellent service regarding our recent bed purchase. We really appreciated your time and expertise on advising us on the Somnus range of beds, and the Connaught is thus far proving very comfortable. The delivery staff were also very professional and helpful and we would like to extend our gratitude to them for assisting our friend when delivering our old bed to her home. It makes such a difference when little things, like removing their shoes in the bedroom, are observed and thought about. Once again, many thanks to you all and for your team's assistance. We will certainly be recommending John Doe of Diss to others in the future.


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