Today I have had carpets fitted in my house and I just wanted to thank you for the excellent service I have received. This is from my visit to your store, phone conversations with the staff and the carpet fitters today. They could not have been more helpful. A big well done to all your staff, your customer service is brilliant. I will have no hesitation in buying from your store again.
To Patrick and Stewart, The wardrobes and chest of drawers are marvellous. Up to the same standard as the bed and bedside tables. The house is now becoming quite organised downstairs, only the pictures to be put up and then we are done. I would like to send a special mention to your two delivery men, Kevin and Andrew. They were excellent, very personable and helpful. Thank you again.
It may seem odd that, living in Bristol, I bought a chair in Diss. I had done some research into Stressless recliners but no-one in the Bristol area had the stock and information I required. Therefore, I was most impressed when Mr Walker answered my email so promptly and I was even more impressed by this expertise and advice when my daughter (who had taken me on a short break to Norfolk) suggested we visit your store. I would like to thank your staff for their patience, help and making shopping at John Doe such a pleasant experience. I only wish you had a branch in Bristol.
A few weeks ago I had my carpet fitted by your company. I would like to congratulate you on your service and professionalism. The gentleman who came initially with samples helped me to choose which carpet would be suitable for my sitting room. He was very kind and helpful. Two young men came to fit the carpet and they were pleasant and very hard working and in fact were a credit to your company. Thank you.
I had to write to say how impressed we have been from our initial selection to completion (today) of our new sitting room! Every individual has been exemplary. Susan, Emily and David in Sales, Hayley in Admin and finally all the brilliant chaps today. It went like clockwork. I do hope you will pass this (and any gold star) on to them all and indeed based on our glowing report, our neighbour has already bought from you too. This high level of service delivery gives me huge confidence in our choices. Off to pour a celebratory glass of wine....!
We have been truly delighted with the standard of workmanship and customer service that we have received from your team since placing our order for carpets and curtains at our new home. Nothing has been too much trouble and all have provided expert advice and guidance, particularly following the accident we had with our carpet. In particular we would appreciate you passing our our thanks to Alan and Lindsay who have gone out of their way to help but everyone we have dealt with has been superb. Many thanks, we would not hesitate to recommend John Doe
I felt I had to let you know how pleased we are with our wardrobes fitted today. The guys who fitted them were great - clean, tidy and very professional. They did everything that was asked including taking down and taking away the old shelving. We are new to this area so have not had any experience of shopping here for this type of product before but we will certainly be back again shortly requesting some more furniture for the other room.
Excellent service in the store. Staff are very friendly and helpful and the delivery service is superb. Nothing is too much trouble. Our bed was put together and our sofa was put down well. Both delivery men couldn't have been friendlier and more helpful. Excellent service from start to finish. Thank you.
We always rated John Doe as a first class retail outlet. Staff are friendly, professional and understand what customer service means. They act as advisers rather than sales staff. I value Stewart's comments on the range of beds and trust his judgement. His thoughts were echoed by Which reports and Telegraph mattress reviews. As a result we now have a Somnus Marquis Superking 14000-with classic style headboard, topper and bolster. The amazing thing is, we moved to Wales and John Doe agreed to deliver free of charge. Administration handled perfectly, delivery headed by M.D.- Charles, was faultless. (The van left at 3am and was here by 8am). Top marks for all aspects of the purchase.(NB. the bed lives up to its reputation!) We will be back.
We have been customers of John Doe for many years. We have purchased goods from all their departments and have always received excellent service. We have just recently purchased all our lighting from their new lighting department.
