What our customers say...

We have just had a visit from George and Kevin to fit our new carpet and we are very pleased with the excellent service. Both young men were polite and helpful, also clearing away all old carpets and underlay plus hoovering resulting fluff. They are both a real credit to your company and we will certainly be recommending John Doe carpet fitting service to our family and friends.

Bury St Edmunds

Great store and great staff who are always happy to spend time with customers. Won't go anywhere else.


I had to drop you a message after being let down by the local housing association, after having to put you off fitting the carpets twice i was most pleased that your fantastic team fitted us in to there very busy schedule, your staff are an outstanding bunch of people. Special thanks to Alan for fantastic customer service way above the level anyone could expect, Mr Doe i am sure you are really proud of your workforce, they are just brilliant.


We are writing to say how pleased we are with the sofa, chair and cushions that we purchased from you on 5th August. We visited your store for the first time on Saturday 4th August during which time Patrick gave us very good advice on the sofa and possible choices of flooring/rug/carpet which would compliment the furniture. We took measurements home with us and returned to your store the following day when we saw Tracey and the other two ladies who were serving that day. All three were most helpful and again offered very useful advice. We found the whole experience very pleasant as all of the staff were very knowledgeable, friendly and helpful, but without pressurising us to buy. Unfortunately this is not something we are used to at our local furniture store in Bury St Edmunds. We would also like to mention how efficient your delivery men were and how much care they took of the furniture, especially as it was raining at the time. We are sorry that we did not email you earlier to express our pleasure in dealing with John Doe but thought that the service we received warranted praise and recognition. Please can our thanks be conveyed to everybody concerned.

Bury St Edmunds

Having now had carpets fitted and garden furniture delivered, I feel it only fair to congratulate you for the excellent manner in which your staff have dealt with our requirements. From the outset dealing with Lindsay, David and Hayley and not forgetting Simon, Steve, Keith, George and 3 other fitters. 2 carpenters and delivery guys Adrian and Kevin, it was a pleasure having them in our new home. The carpet fitters did a superb job, worked continuously and were most helpful. You didn't come recommended but from the internet, however we will have no hesitation in recommending 'Does' in the future. Thank you once again, we will be back.


Just like to thank the fitters for a great job yesterday. Its a fabulous job and it wasn't easy, cramped conditions and possible the hottest day of the year.


Today I have had carpets fitted in my house and I just wanted to thank you for the excellent service I have received. This is from my visit to your store, phone conversations with the staff and the carpet fitters today. They could not have been more helpful. A big well done to all your staff, your customer service is brilliant. I will have no hesitation in buying from your store again.


To Patrick and Stewart, The wardrobes and chest of drawers are marvellous. Up to the same standard as the bed and bedside tables. The house is now becoming quite organised downstairs, only the pictures to be put up and then we are done. I would like to send a special mention to your two delivery men, Kevin and Andrew. They were excellent, very personable and helpful. Thank you again.


It may seem odd that, living in Bristol, I bought a chair in Diss. I had done some research into Stressless recliners but no-one in the Bristol area had the stock and information I required. Therefore, I was most impressed when Mr Walker answered my email so promptly and I was even more impressed by this expertise and advice when my daughter (who had taken me on a short break to Norfolk) suggested we visit your store. I would like to thank your staff for their patience, help and making shopping at John Doe such a pleasant experience. I only wish you had a branch in Bristol.


A few weeks ago I had my carpet fitted by your company. I would like to congratulate you on your service and professionalism. The gentleman who came initially with samples helped me to choose which carpet would be suitable for my sitting room. He was very kind and helpful. Two young men came to fit the carpet and they were pleasant and very hard working and in fact were a credit to your company. Thank you.


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