Love the people, service and quality of everything we have purchased from carpets, beds, sofa, curtains, accessories, coffee tables and other side units. We will always go back
Excellent service in the store. Staff are very friendly and helpful and the delivery service is superb. Nothing is too much trouble. Our bed was put together and our sofa was put down well. Both delivery men couldn't have been friendlier and more helpful. Excellent service from start to finish. Thank you.
I felt I had to let you know how pleased we are with our wardrobes fitted today. The guys who fitted them were great - clean, tidy and very professional. They did everything that was asked including taking down and taking away the old shelving. We are new to this area so have not had any experience of shopping here for this type of product before but we will certainly be back again shortly requesting some more furniture for the other room.
We always rated John Doe as a first class retail outlet. Staff are friendly, professional and understand what customer service means. They act as advisers rather than sales staff. I value Stewart's comments on the range of beds and trust his judgement. His thoughts were echoed by Which reports and Telegraph mattress reviews. As a result we now have a Somnus Marquis Superking 14000-with classic style headboard, topper and bolster. The amazing thing is, we moved to Wales and John Doe agreed to deliver free of charge. Administration handled perfectly, delivery headed by M.D.- Charles, was faultless. (The van left at 3am and was here by 8am). Top marks for all aspects of the purchase.(NB. the bed lives up to its reputation!) We will be back.
We have been customers of John Doe for many years. We have purchased goods from all their departments and have always received excellent service. We have just recently purchased all our lighting from their new lighting department.
Superb service from Stewart who helped out my dear mother-in-law Jill when her recent bed purchase wasn't quite right for her bad back. New softer mattress sorted with no questions asked. Would thoroughly recommend any friends who need a new bed or mattress to get down here as they have a very wide range at competitive prices and with the extra value of high quality service included too. Thanks Stewart!
The John Doe's guy in store couldn't do enough to help us out and sent us the best gang of lads ever. They came in force and carpeted the whole house in one afternoon, cleaned up after themselves and left the house immaculate. Thank you all so much for a 5* service.
The staff are very good. They were very friendly and nothing was too much trouble.
Superb choice of furniture, beds and carpets and excellent customer service from knowledgeable staff. Can not recommend enough.
We bought new carpets for most of our house and were treated very well. Excellent service and excellent fitting!
We would like to thank you so much for the excellent service we received from you. We are absolutely delighted with the carpet and vinyl. The fitting of both is second to none and the attention to detail is truly amazing. Please thank your fitter again for us. We will be contacting you again in the future for all our flooring projects.
We would like to congratulate you on the service you have given to the area for the past 30 years. It's a real pleasure to find such friendly and efficient service still exists and my husband and I are really pleased with all aspects of the work recently undertaken for us.
What can I say? I was merely intending to enquire into the possibility of carpet being laid before my elderly relation's return from hospital. Never did I dream it would all be buttoned up on the same day. Please pass on my thanks to the lads for their friendly and professional service and thank you too.
I would like to say a big thank you for the excellent service I received from Keith and Louis. They laid the carpets beautifully and I am so pleased with how they look. Once again Doe's has given tip top service and professionalism from start to finish. I shall make sure I recommend your company at any given opportunity. I am a great believer in supporting our local businesses and yours is one of the best.
Thank you very much for your advice, help and splendid end result. You and your team definitely seemed to go above and beyond the call of duty! You can rest assured that we will remain loyal customers.
Thank you so much for the work that you carried out here yesterday. We are delighted with the new carpets and your men were, once again, so skillful and pleasant.
I am writing to thank you and your excellent team of carpet fitters for a job well done. We had three of your men come to fit carpets in three of our bedrooms. Our home is a converted barn, with low ceilings and beams so not an easy job - not to mention displaced furniture in preparation for the new carpets. The men were all so courteous and obliging and they left the job so clean and tidy. Nothing was too much trouble for them. They even seemed to like our noisy dogs! Also, the two ladies in the store where I had chosen the carpet the previous week were so nice and very helpful. All in all a very satisfactory experience. We look forward to using John Doe again as and when we next need new flooring.
Thank you for fitting the carpet throughout our new bungalow with such efficiency that they were all in place at the time of our arrival. We are delighted.
We are most grateful to you for all your help and assistance. We greatly appreciated the opportunity to bring home so many carpet samples at the outset, thus enabling us to be happy with our eventual choice. Now the job has been completed, please accept our thanks for the care, efficiency and hard work which you and the rest of the team put in to achieving such an excellent result. We look forward to dealing with you again in the very near future.
A big thank you to all the staff at John Doe's who have helped us. The sales staff for advice, patience and friendly humour - thanks Lindsey and Val, young Malcolm too for his estimating, Vincent who made floating the kitchen floor with latex look easy, John and Karl who made a fabulous job at laying the vinyl into an awkward shaped room and Gary and Stuart who fitted the lounge, dining room and hall carpets. Well done and a big thank you to you all.
We are very pleased with the floor and the two men who came to lay it were very efficient and quick.
On behalf of the 1st and 3rd Stowmarket Scout Group and the Stowmarket Scout Centre Project, thank you and all your men for all your work. I just want to say that the flooring looks great and we have had many compliments.
We had our kitchen and utility fitted with Carnival Vinyl which to say the least must have seemed a very daunting task for your fitters because of the size and complexity of the job. But the reason for this letter is to say what an excellent job they made of it. We were advised several times that there would be a join and it may be visible but I would defy anyone to try and see it. They truly did a fantastic job. Whilst writing we would like to say that the attention and help with samples etc and advice given by your showroom staff and estimator was second to none and we truly appreciated it.
Simon and Louis delivered and fitted a carpet in our sitting room. I would like to put on record how pleased we are with the result.They worked really well and helped us put the room straight. Both Simon and Louis are a credit to your company.
We had our carpets fitted and we are very pleased. The lady who we first had contact with was great. The man who came to look at the rooms and to measure up was very helpful. The man who laid the screed was extremely efficient and the two young men who finished the job were the icing on the cake, absolutely brilliant. Top class service from start to finish.
I am writing to thank your company in general and a number of staff in particular for the tremendous service we have received during our traumatic move. From the first minute we entered your showroom, we were greeted by the most pleasant and friendly young ladies before meeting David who was most professional and extremely helpful so that we were able to select suitable carpets for 3 rooms in our house. The carpet arrived within 2 days of you confirming our order and your carpet fitters have just completed fitting all the rooms. The men worked so very hard and did so with a smile and moved furniture around quite beyond the call of duty. I cannot praise their work highly enough and would appreciate it if you would pass on our official thanks to them. I would have no hesitation in recommending your company in the future and we too will certainly be regular customers.
You came to fit two rooms for us and my wife and I would like to express our admiration for the quality of the work. Also, your fitters Jon and Stuart deserve a special round of applause. Not only are they very personable and pleasant to have around, they even helped us move a wardrobe back into the room which of course is not their job but they did it anyway and we very much appreciated their help. Given that we know just what sort of coffee they drink, we'd be quite happy to see them again to fit our second carpet, larger job! They certainly are a great credit to your company.
This morning you delivered a bed to me. I am writing to express my thanks for the excellent service I received from your salesman Ben through to the two delivery men.
I came in to your showroom today to look at your carpets. Having been in before and to date being assisted by three or four different members of your staff, I just felt I had to contact you to say that your customer service is the best I have ever experienced. Well done to you all. In these difficult financial times you really stand out and deserve a real pat on the back. Many thanks for today's service and many more in the future I'm sure. I have and will continue to recommend you to others.
We would like to thank you all and particularly David in the Carpet Department, Malcolm who measured our rooms and Jon and Stuart who laid the carpet for making the whole experience of buying a new carpet such a pleasurable and such an easy one. Jon and Stuart were extremely helpful when they came, it was a relaxed and happy day and the two rooms look wonderful. David has been extremely helpful and I look forward to sorting out the bedrooms next. Thank you all very much.
Having had carpets and furniture installed at my house on a couple of occasions, I would like to say what a pleasure it has been dealing with all your staff. There is always a warm welcome when entering your store followed by helpful advice and courteous and polite staff including when measuring and fitting. I have no hesitation in recommending your company to friends and indeed already have done so.
Your company recently fitted a black and white vinyl flooring to my conservatory. I would like to say that I am very impressed with the finished result. It looks really good and there are no gaps around the edges and it is not possible to see the join. The team responsible are highly skilled fitters and I give them full marks for their efforts. The whole job from the initial quotation, inspection to fitting was professionally carried out and I would like to say thank you very much.
Many thanks for all your help and for the very professional service I received.
What a pleasure it has been for us to shop at 'Doe's'. Since moving to the area last year, it has been a delight to purchase from your store. Having met Edward on our recent visit, we must compliment the service we have received yet again; from the top man all the way through to the delivery! Your staff are all polite, helpful and friendly. Our close dealings with Graham and Lindsey have been superb; they always go the extra mile so we have always been so happy and satisfied. No 'hard sell' which gives us great pleasure in returning to spend! We really must compliment the young lad who 'delivers' - again, polite, helpful, friendly and delivers on all counts - respectful and someone who is a pleasure to have delivering to your home. We are delighted with our chairs - too comfortable! You are certainly doing something right - long may it continue. Thank you all so much.
To the most friendly, helpful and efficient staff we have encountered in many years and continue to be as you always are.
I am very pleased with the carpet and I am so impressed with the service that I have received from your company. There were some problems which were dealt with in such a positive and helpful manner - thank you. I would definitely recommend you to others.
We would like to take the opportunity of thanking everyone concerned with the ordering, measuring and fitting of our carpets and flooring. Everything was dealt with in a very swift and professional manner. The carpet fitters did an excellent job and were very polite and friendly.
We were very pleased with the service we received from David whilst ordering and the professional job achieved by John fitting. We will not hesitate to come and visit your store again.
I am aware that most people write to complain these days but few consider saying thank you for a job well done. Well I felt I should write to say how happy I was with the service I received from Jon and Stuart who came to fit my carpet. It was a pleasure to have them in my home and they did a very professional job, quietly and with no fuss. They were extremely helpful in getting my furniture back in place and I would not hesitate to recommend them to anyone requiring their services in carpet fitting. So my thanks to them and to you. It is good to know that there are still really professional people around.
I'm so pleased with the carpets and lino. It's really made the house look like a home. John did a great job today and as always John Doe has delivered a first class service. Thank you for arranging it in such a short time.
We would like to say how pleased we are with your fitters. They were a pleasure to have round. They were clean, tidy and very good workmen. An excellent advert for your company.
We just wanted to say a big thank you. The service throughout has been wonderful and the fitters have done a fantastic job. Our bedroom has been transformed. We won't hesitate to return for more carpets.
We would like a say a 'huge' thank you for all your help and kindness received by you all for replacing our hall carpet. Thank you Simon for taking such care and for such a wonderful job. Nothing was too much trouble for you and it was a pleasure meeting you, so comfortable and easy. We will highly recommend you to our friends and family.
Thank you so much for doing my carpet so promptly and so well. I am very pleased with it and hope when you are this way, you'll call and have a look at it. Many thanks.
A very good friend of ours to whom you supplied furniture and carpets, recommended you to us as we were looking for a new carpet for our lounge. Today this has been fitted, and we would like to put on record how very pleased we are with the end result. Keith and his colleague could not have been more helpful moving the furniture, removing the old carpet and cleaning up at the end. We are most delighted and next Spring we hope to do two more rooms so we will be back to see you. We would also like to put on record the courtesy shown and also the professional way your staff at the show room helped us in the selection of our carpet. Please pass on our thanks to the fitters for an excellent job.
My husband and myself would like to say a BIG THANKYOU to ALL of your STAFF. We recently purchased wooden flooring and Stressless furniture for our house in Stradbroke. What we found was that your staff were all extremely knowledgeable about the items we liked, and in fact knowledgeable about everything in your store. What is more, all your staff members were polite and nothing was too much of a problem. Even the staff who delivered the items were very polite, careful and an excellent advert for your company. The chap who laid the flooring, was extremely knowledgeable about how to lay the flooring, was very neat and tidy and left no mess. In fact, everything went completely smoothly. It was a great pleasure to have purchased our furniture and flooring from John Doe. Please pass on our thanks to all your staff, they were all wonderful.
Dear Sirs, I would just like to thank you for a job well done by the happy professional people that work for you. From the very beginning and all the way through, the work has been carried out without the slightest problem and with any concerns I may previously have had were answered. My congratulations to you and your team.
Dear Mr Doe, we recently decided to replace one of our carpets and visited your premises in Diss. We met with Lindsay and discussed our requirements. We were incredibly impressed with her very helpful response. Her suggestions on quality and colours were excellent. A very pleasant experience to deal with such a knowledgeable lady who was clearly intent on making sure we were happy with our purchase. Lindsay also arranged for the carpet to be fitted and for a further existing carpet to be re-laid in our house in a very efficient manner with no fuss. The work was undertaken yesterday and again the two carpet fitters were excellent. We are very pleased and will certainly return to John Doe of Diss for our future carpet/furniture requirements. Thank you.
We are writing to thank you for providing an excellent service regarding our recent bed purchase. We really appreciated your time and expertise on advising us on the Somnus range of beds, and the Connaught is thus far proving very comfortable. The delivery staff were also very professional and helpful and we would like to extend our gratitude to them for assisting our friend when delivering our old bed to her home. It makes such a difference when little things, like removing their shoes in the bedroom, are observed and thought about. Once again, many thanks to you all and for your team's assistance. We will certainly be recommending John Doe of Diss to others in the future.
New carpets and new furniture all in place and we are so pleased with the result and once again the service we received from all departments was top class. The two carpet fitters were so helpful, nothing was too much trouble for them as were the furniture movers. Impeccable service from start to finish. Many thanks.
I am writing this email to thank your estimator, Stephen and Alan, the ladies on the phone and especially the two carpet fitters Craig and Stuart, who laid my carpet expertly yesterday. I had to leave the fitters as had to visit dentist in an emergency, but when I got back they had finished laying the carpets, hoovered, put all my furniture back and made sure my doors were locked before leaving. The carpet looked beautiful and I just wanted to say a special thank you to them for their caring professional service in my home. A very satisfied customer.
We had our carpets fitted a couple of weeks ago. Thanks for all you did. It has been a bit hectic rushing round getting our house completed but I thought, I must just write to say thank you for all the help you gave us. A special thanks to your two fitters Craig and Stuart. Lovely guys, so patient and helpful and they have done a super job. Many thanks for an all round 5 star service.
The Oaksmere are proud clients of John Doe having used them almost exclusively for our recent, extensive refurbishment. Their attention to detail, customer service and product quality are second to none. We look forward to a long and fruitful partnership for many years to come.
I have been a customer of John Doe for the last 10 years. The most recent project in my surgery was planned, timed and carried out with the maximum degree of professionalism and quality. Superb work and overall service!
We sought the services of John Doe of Diss off the back of several recommendations. We were very impressed at the level of customer service and attention to detail provided. Communication was stellar particularly with Nathan who continues to be a pleasure to deal with. We will certainly continue to use the services of Jonh Doe of Diss and cannot recommend them highly enough.
A BIG thank you to all the amazing staff at John Doe of Diss for their hard work fitting our lovely new carpet and giving the White Hart a well needed fresh and bright new look.
The Banham Community Centre Committee and I would like to thank you for your generosity and all the staff in the flooring department for their professional workmanship during the refurbishment of the centre. An excellent job was done by all.