We want your purchase experience to be as good as you do. Please take note of the information below to help make the fitting process go as smoothly as possible with minimum disruption and inconvenience for you.
Removing your old carpet
It pays to be prepared. Old carpets are heavy and can be dusty when removed from the floor so a well ventilated room is advisable and it is wise to vacuum the carpet one last time before you begin. You may need help to remove the carpet as it, and the old underlay, will be heavy. Finally vacuum the floor to remove any remaining dust or dirt. We are happy to remove the carpet and underlay for you.
Airing the room
Ventilating the room during installation will help to remove some of the materials involved in carpet and flooring installation which could have an adverse effect on air quality. Open all windows and doors whenever possible and also whenever convenient during the following days.
Installing carpet and flooring is a difficult job handled by our professional flooring installers who specialise specifically in the products we supply. Please ensure that any possible hazards such as cables, wires or pipes, which could cause injury or damage are brought to their attention as soon as possible.
Moving your furniture and appliances
Ideally all areas should be totally free of furniture as this will go a long way to ensuring a professional finish to your new carpet. Any breakable or valuable items, such as vases, lamps and decorations should also be removed. Electrical items i.e. televisions or computers should be disconnected and removed from the area if at all possible.
In kitchens and utility rooms please disconnect all appliances and where practical remove them from the area.
Manufacturers endeavour to match colour wherever possible, however you can expect some colour variation from a sample due to the nature of carpet manufacture and differing lighting intensity.
Sometimes the pile height of a new carpet may be higher than your old one. Doors may not open as freely and should be planed on the bottom. Fitters may need to remove doors to complete the fitting. Adjustment of the doors can sometimes be arranged at extra cost.
We will always plan your flooring as economically as possible to avoid waste, but as all rooms are different shapes and sizes, some waste is unavoidable. Fitters will leave any large pieces of waste for your retention.
There are some occasions when seams are unavoidable, however the modern methods now available ensure these are not detrimental to the performance or appearance of the carpet. It must be pointed out that seams are never invisible and our professional fitters will endeavour to position them where foot traffic is lightest.
The shade of the carpet depends on the angle of the light that falls on the carpet pile. Brush the pile in the opposite direction and the shade changes. Such changes are characteristic of cut pile materials.
Arranging a fitting date
You can schedule a date that is convenient for you but please remember that not all products are immediately available from suppliers.